Support Center

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Find answers to your questions, get help with setup, or contact our support team for personalized assistance.

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Live Chat

Get instant help from our support team

Available now

Average response time: 2 minutes

Email Support

Send us a detailed message about your issue

24 hour response

Perfect for non-urgent questions

Priority Support

Fast response for urgent technical issues

Response within 2 hours

admin@phishiq.io

Popular Help Articles

Setup

Getting Started with PhishIQ

Complete setup guide from account creation to your first campaign

5 min read
User Management

Importing Users from Active Directory

Step-by-step guide to sync users from your directory service

8 min read
Analytics

Understanding Campaign Results

How to interpret click rates, reporting rates, and risk metrics

6 min read
Templates

Creating Custom Email Templates

Design and customize phishing templates for your organization

10 min read
Integrations

Setting Up SIEM Integration

Connect PhishIQ with Splunk, QRadar, and other SIEM platforms

12 min read
Compliance

Compliance Reporting Features

Generate reports for SOX, PCI DSS, and other compliance frameworks

7 min read

Frequently Asked Questions

How quickly can I get started with PhishIQ?

Most organizations are up and running within 30 minutes. Our quick setup wizard guides you through user import, basic configuration, and launching your first campaign.

What integrations are available?

PhishIQ integrates with all major SIEM platforms (Splunk, QRadar, ArcSight), identity providers (Active Directory, Azure AD, Okta), and ticketing systems (ServiceNow, Jira, Zendesk).

Is PhishIQ suitable for small businesses?

Absolutely! PhishIQ scales from small teams to enterprise organizations. Our pricing starts at $3/user/month with no minimum user requirements.

How does the AI template generation work?

Our AI analyzes current threat intelligence and generates realistic phishing templates based on your prompts. You can specify difficulty level, industry focus, and target audience for customized results.

What kind of support is included?

All plans include 24/7 chat and email support. Enterprise customers receive dedicated phone support and a customer success manager.

How secure is my data?

PhishIQ is SOC 2 Type II compliant with enterprise-grade security. All data is encrypted in transit and at rest, with options for data residency in multiple regions.

Enterprise Support Plans

Standard

Perfect for small to medium teams

  • 24/7 chat and email support
  • Knowledge base access
  • Community forums
  • Setup assistance
Popular

Professional

Enhanced support for growing organizations

  • Everything in Standard
  • Priority response (4 hours)
  • Phone support
  • Integration assistance

Enterprise

White-glove support for large organizations

  • Everything in Professional
  • Dedicated customer success manager
  • Priority response (1 hour)
  • Custom training sessions

Still need help?

Our support team is standing by to help you succeed with PhishIQ.

Contact Sales Team

Average response time: 2 minutes • Available 24/7 • No phone trees